Operational
Training Modules

Food and Beverage Operation

Product- Staffing – Staff training- Profitability- Structure

Concept integrity- Concept proposition

Pricing structure- Upselling

Banquet/ Catering operation- Product and service experience

Food and beverage contribution to guest satisfaction

better teams, Social Media news flash and personal development plan creation,  

Rooms Operation

Housekeeping productivity- Housekeeping operational costs (other)

Front Desk- First and last impression- Process Mastery-Upselling- Guests Recognition-Loyalty expectations

Concierge- A differentiating advantage- Selling experiences- Preserving brand mystique

Club/Elite service- A hotel within the hotel- guest feedback importance- Key touch points

Arrival/Departure team- Anticipating needs- Being Ambassadors- Valet services timing and trust- Bellman interaction

Rooms contribution to guest satisfaction