Operational
Training Modules
Product- Staffing – Staff training- Profitability- Structure
Concept integrity- Concept proposition
Pricing structure- Upselling
Banquet/ Catering operation- Product and service experience
Food and beverage contribution to guest satisfaction
better teams, Social Media news flash and personal development plan creation,
Housekeeping productivity- Housekeeping operational costs (other)
Front Desk- First and last impression- Process Mastery-Upselling- Guests Recognition-Loyalty expectations
Concierge- A differentiating advantage- Selling experiences- Preserving brand mystique
Club/Elite service- A hotel within the hotel- guest feedback importance- Key touch points
Arrival/Departure team- Anticipating needs- Being Ambassadors- Valet services timing and trust- Bellman interaction
Rooms contribution to guest satisfaction